The Complaint Management System is a full-stack web application designed to improve the complaint-handling process in organizations. Built using Java, JSP, MySQL, and Tomcat Server, the system allows employees to register complaints, engineers to resolve them, and administrators to manage the entire process.
Table of Contents
Complaint Management System
Project Overview
This system has three primary user roles, each with distinct functionalities:
Admin/HOD
Engineer
Employee
Key Features
1. Admin/HOD Panel
Secure Login: Admins access the system through secure login, ensuring the integrity of sensitive data.
Complaint Management: Admins can view all complaints, providing centralized management for monitoring and resolving issues.
Assign Engineers: Admins can assign engineers to specific complaints, ensuring that the right personnel are handling issues.
Engineer Management: Admins can add, remove, and update engineer details, ensuring that only qualified personnel are in the system.
Engineer Tracking: Admins can categorize engineers by department and manage resources accordingly.
2. Employee Panel
User Registration and Login: Employees can register for access to the system and securely log in using their credentials.
Complaint Filing: Employees can file detailed complaints about issues they are facing, ensuring the proper documentation of problems.
Track Complaints: Employees can monitor the status of their complaints, keeping them updated on progress.
Password Management: Employees have the ability to change their login credentials for security purposes.
Complaint Updates: Engineers can view their assigned complaints and update their status (e.g., in-progress, resolved), ensuring transparency in the resolution process.
Solved Complaint Records: Engineers can track complaints they’ve resolved, helping with performance tracking and accountability.
Change Password: Engineers can change their passwords for enhanced security.
You can download the full source code for the Online Cosmetics Store in PHP & MySQL here. This project is intended for educational purposes .To Buy this Project [ Price Details ( Click Here ) ]
Once purchased, I quickly set up the project on your system [remotely].
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Setup Steps
Download and Install XAMPP: Ensure you have the necessary environment for MySQL and Tomcat.
Create a MySQL Database: Set up the required database schema for users, complaints, and engineers.
Deploy on Tomcat: Deploy the system’s backend code using Apache Tomcat for running the servlets and JSP pages.
This Complaint Management System is ideal for organizations looking to improve their internal complaint resolution processes and provides a clear flow from issue reporting to resolution, with comprehensive management for admins and engineers.
