Complaint Management System in PHP & MySQL

The “Complaint Management System” is an online program that includes user information and data about complaints. The “Complaint Management System’s” primary goal is to methodically document, maintain, and update user information and complaints. A management strategy for evaluating, analyzing, and handling consumer complaints is the Complaint Management System. Customer complaints, requests, and other feedback are recorded, resolved, and responded to using complaints management software.

What Is ComplainHome?

Why ComplainHome Is a Good Project for Students

This project is especially useful for students because it covers:

1. Real-world problem solving
2. Backend development using PHP
3. Database handling with MySQL
4. User authentication and sessions
5. Role-based access (User, Staff, Admin)

How ComplainHome Works 

1. User Registration & Login

Users create an account and log in to access the system securely.

2. Complaint Submission

Logged-in users submit complaints by filling out a form with complaint details.

3. Complaint Tracking

Users can view all submitted complaints and check their current status (pending or resolved).

4. Staff Panel

Staff members log in to:

• View assigned complaints
• Update complaint status
• Add remarks or resolution details

5. Admin Dashboard

Admins have full control over the system:

• Manage users and staff
• Assign complaints
• Monitor overall complaint handling

This structured flow makes ComplainHome a complete end-to-end system.

Main Features of ComplainHome

User Features

• Secure login system
• Complaint submission
• Complaint status tracking

Staff Features

• View assigned complaints
• Update complaint status
• Add remarks

Admin Features

• Manage users and staff
• Monitor complaints

Technologies Used

ComplainHome uses standard and widely accepted web technologies:

• Frontend: HTML, CSS, JavaScript
  
• Backend: PHP
• Database: MySQL
• Server: Apache (XAMPP / WAMP / LAMP)

How to Run the Project (Basic Setup)

1. Download or clone the project repository
2. Place the folder inside htdocs (XAMPP)
3. Create a database in phpMyAdmin
4. Import the provided .sql file
5. Start Apache and MySQL
6. Open the project in your browser using localhost

Possible Improvements (Optional Enhancements)

To make your version stronger, you can add:

• Email notification for complaint updates
• Search and filter complaints
• Complaint status dashboard
• Mobile-responsive design
• Profile management for users

ComplainHome is a strong PHP & MySQL complaint management system that helps students understand how real applications are built and managed. It is simple, practical, and highly suitable for academic and portfolio use.

KEYWORDS:
ComplainHome project, complaint management system PHP, PHP MySQL student project, web development project for students, complaint tracking system, admin staff user system, dynamic PHP project, final year web application